Terms and conditions

The present General Sales Terms & Conditions apply, without restriction, nor reservation, to all sales concluded by http://www.matteoingrao.com and non-professional clients who wish to acquire the products offered for sale. The tribunal of Brussels will have sole competence to settle any dispute.

The fact for an individual or an organization, to order on http://www.matteoingrao.com and confirm an order by email implies full acceptance of the present Sales Terms and Conditions. They can be consulted at any time on the website and, as the case may be,
prevail over any other version as well as over any of the customer’s proper purchasing or other terms and conditions.

  • Online purchase modality

Each order will be placed through the contact form on the website or via my Instagram account (@matteoingrao) and will be processed by email.

  • Characteristics of the products

The products are to be used for display only. Do not use it in any other way.
They are handmade and can contain imperfections.
They do not require specific maintenance conditions.

  • Rates and payment conditions

All rates includes VAT and are in Euros.
The applicable price is that indicated on the Website on the date of validation of the order by the Customer. The customer admits having taken knowledge of the applicable price and accepts it.
The Customer must pay the total of purchase, using the banking details provided in the order confirmation. The Customer can also pay cash if agreed in advance.

  • Shipping costs and delivery dates

If agreed in advance, the Customer can withdraw the products directly at the artists atelier.
The second mean of delivery is done by mail.
The indicated prices (including VAT) on the Website do not include the shipping costs. They will be calculated subsequently and communicated to the Customer. The order is accepted from the moment the Customer accepts the price that includes the shipping costs and proceed to payment.
Products will be delivered as soon as possible on receipt of proof of payment (bank transfer).
The shipping of the products are under the responsibility of the Customer.

  • Withdrawal period

The Parties agree that the mailing of the contract shall not be revocable or refundable.

  • Complain

Every complain must be expressed only by email the following address:

  • Geographic availability

The products can be shipping worldwide. Their final cost will depend on the shipping fees added to the initial price regarding the country to which the products must be sent.

  • Personal Privacy

We take your privacy very seriously and any information you submit to us will not be used by any 3rd party. We will not collect any personal information on visitors through our website without their consent.

Brussels, 2020

Matteo Ingrao